Last Updated 08/06/2019
2. Changes to this Policy
3. Information Collected
We generally collect personal information you provide us and information we automatically received when you use our Services (“Automatic Information”). Personal information is any information that may reasonably be used to identify you (such as your name, address, and email address), and does not include aggregated or anonymized information.
(a) Information you provide to us
We collect the information you voluntarily choose to provide to us. Generally, such information will consist of information you enter on any of the forms or logins found on our site. For example, we may collect personal information when you create an account, fill out a form on the Site (e.g., to request product information, register for the BHS Sales Academy, etc.), when you sign up to receive a newsletter, and when you ask a question through our “Contact Us” form. Such information may include the following:
- Personal information such as your name, company, job title, address, phone number, e-mail address, username and password when you create an account or request information about a product or service from us.
- Your preferences and interests, information obtained through customer surveys and/or offers, or other information that you provide us through customer service inquiries.
- Financial information (such as credit card numbers) in connection with a transaction or purchase from our eStore.
(b) Automatic Information
When you use our Services, we may automatically collect the following information about you:
- Device Information: We may collect information about the device you use to access or use our Services. For example, we may collect information such as your device ID or unique identifier, device type, and browser type and version.
- Computer and Connection Information: We may collect information such as statistics on page views, traffic to and from the Services, referral URL, your IP address, your browsing history, and standard web log information.
- Activity Data: While accessing or using our Services, we may collect details regarding your activity on the Site (e.g., browser type and language, performance and usage data) and web-behavior information collected through tracking technology such as cookies
An Internet Protocol (IP) address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the Internet, web servers can identify your computer by its IP address. In addition, web servers may be able to identify the type of browser you are using or even the type of computer. This information does not identify you personally.
BHS collects IP addresses and device information for the purposes of system administration and to assess the traffic to our Site. We aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns. We use this information to improve our Site by making it more responsive to the needs and preferences of our users. We do not combine, associate or link IP addresses to your personally identifiable information.
If you have signed up to receive email from us, we may also use tags or web beacons to confirm if you have received and opened our message.
4. Why We Collect Your Information
We use information, including personal information that we collect about you or that you provide to us through the Services, in the following ways:
(a) To Provide Our Services to You. We use the information described above in Section 3 to provide, analyze, and improve our Services. For example, we process your personal information to open your account, enable purchases, process payments, communicate with you, and implement your requests (e.g., requests for product information, newsletter sign-ups, and registering for the BHS Sales Academy).
(b) To Provide You with Service-Related Communications. We will send you administrative or account-related information to you to keep you updated about your account and the Services. Such communications may include information about policy updates, confirmations of your account actions or transactions, security updates or tips, or other relevant transaction-related information. We process your contact information to send you such communications. Service-related communications are not promotional in nature. You are not able to unsubscribe from such communications, otherwise you may miss important developments relating to your account or the Services.
(c) To Provide Customer Support or Respond to You. We collect any information that you provide to us when you contact us with questions, concerns, feedback, and other issues.
(d) To Enforce Compliance with Our Terms, Agreements or Policies. When you access or use our Services, you are bound to our Terms and Conditions and policies, including this Policy. To ensure you comply with our terms, agreements or policies, we process your personal information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services.
(e) To Ensure the Security of the Services. We care about keeping you secure and safe while using our Service. Keeping you safe requires us to process your personal information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information.
(f) To Maintain Legal and Regulatory Compliance. Our Services are subject to certain laws and regulations which may require us to process your personal information. For example, we process your personal information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws, or as necessary to manage risk as required under applicable law.
(h) To Engage in Marketing Activities. Marketing lets us reach out to potential customers about new services. With your consent, we may process your personal information to:
- send you marketing communications about our products and services;
- provide you with information about events, promotions, and other news; and
- deliver targeted marketing to you.
You can always opt-out of our marketing communications at any time and free of charge by clicking the “Unsubscribe” link in your email, or by sending an email with the subject line “Unsubscribe” to email@example.com. Transactional communications about your account or our Services are not considered “marketing” communications.
5. Disclosure of Your Information
BHS does not share, sell, rent, or trade your personal information without your prior consent, and does not share, sell, rent, or trade your personal information to any third party for promotional purposes. This does not include trusted third parties who assist us in operating this Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We take care to allow your personal information to be accessed only by those who really need access to perform their tasks and duties, and to share with third parties who have a legitimate purpose for accessing it. We want you to understand when and with whom we may share the information we collect. We may share information that we collect through the Services as follows:
(a) Within Our Corporate Organization. BHS may share your personal information within its corporate organization in order to provide you with the Services and take actions based on your request.
(b) Mergers and Acquisitions. Circumstances may arise where for business reasons, BHS decides to sell, buy, merge or otherwise reorganize its businesses. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, and/or receiving such information from sellers. It is BHS’s practice to seek appropriate protection for information in these types of transactions that are at least as protective as this Policy.
(c) Service Providers and Agents. BHS employs or engages other companies and individuals to perform business functions on behalf of BHS. These persons may be provided with personal information as required to perform their functions, but are prohibited by contract from using the information for other purposes, except as permitted by law or upon your consent. Our contracts with such persons are at least as protective as this Policy. These persons engage in a variety of functions which include, but are not limited to, analyzing data, providing marketing and technical assistance, processing payments, and providing customer services.
(d) Third Party Business Partners. We may share your name, address, email address, credit card information, and other information with third party business partners (such as our payment processor) to process payment for purchase transactions, deliver marketing communications, and perform other activities that help us provide our Services to you. We will only share such information subject to terms that are at least as protective as this Policy.
(e) Compliance with Legal Obligations and Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders. As permitted by law, we will try to inform you of such a disclosure before providing our response.
(f) To Protect You, Us, or Others. We may share your personal information if we believe, in good faith, that such disclosure would protect your interests or rights, or the interests or rights of others, including BHS and its personnel.
6. Third Party Links
Occasionally, we may provide links to other websites owned or operated by third parties as a convenience to our visitors. We have no control over linked sites or the privacy practices of these third parties, and make no representations about any content or material available at these locations. We are not responsible for the content of those sites.
BHS takes precautions to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Nevertheless, we request that you not disclose private or confidential information to us via the website.
We implement a variety of security measures, both technical and physical, to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted and is only accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We also restrict access to personal information based on job function, and implement double authentication procedures for access to networks and data systems. We also encrypt our email communications and any payment and financial data that is transmitted online.
Information transmitted online and/or stored on digital networks can never be 100% secure. As a result, we do not ensure, warrant, or guarantee the security or integrity of any information transmitted to us over the internet or stored on our systems.
8. Access and Modification of Your Personal Information
Any users that have signed up for an account with our Services may review and change most of the personal information that was provided by signing in to the account. We will also honor any statutory right you may have to access, modify or erase your personal information to the extent it is legally required and in accordance with the applicable laws. For questions about your personal information on our Service, please contact us by following the instructions in the Contact Us section below. When seeking to access or update your personal information, we may ask you to verify your identify before we can act on your requests to ensure the security of your account.
9. Retention of Your Personal Information
As permitted by applicable law, you may delete your account by sending a request to delete your personal information to firstname.lastname@example.org. However, your deletion request may be limited as necessary to comply with our legal obligations, resolve disputes, or enforce our agreements, or to protect the rights and interest of others. We will try to fulfill your request without undue delay.
While retention requirements can vary by jurisdiction, we generally apply the retention periods noted below. Please contact us if you have any questions about our retention periods.
- Marketing. We store your marketing contact information for as long as you are still subscribed. When you unsubscribe from marketing communications, we will add your contact information to our suppression list to ensure we respect your unsubscribe request.
- Activity Data. We may store activity data indefinitely after the closure your account for the establishment or defense of legal claims, audit and crime prevention purposes.
10. California Privacy Rights
If you are a California resident you may request a notice from us describing what categories of personal information (if any) we have shared with third parties, including our corporate affiliates, for direct marketing purposes during the preceding calendar year. You may request such notice once a year and free of charge. To request a notice, please contact us as provided in the “Contact Us” section of this Policy. In your request, please specify that you want a “California Privacy Rights Notice” and include your name, email address, and state of residence. We will respond to you within 30 days, or as otherwise permitted by law.
Our Site is not designed to attract children under the age of 18. BHS does not knowingly solicit or collect personally identifiable information online from children under the age of 18. If BHS learns that a child under the age of 18 has submitted personally identifiable information online, we will take all reasonable measures to delete such information from our databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please contact us at email@example.com.
12. Right to Opt-Out
You may choose to have your name taken off of our email list, or review and/or update the registration information that you have provided to us by one of the following methods. If you disagree with the manner in which we intend to use the Personally Identifiable Information you provide to us, you may opt-out of these uses by providing us clear instructions to the postal or email addresses listed below: Battery Handling Systems, Inc., c/o Marketing Department, P.O. Box 28990, St. Louis, MO 63132 or email us at firstname.lastname@example.org.
13. Contact Us